Unreasonable Hospitality - Online?
In his best-seller, "Unreasonable Hospitality," Will Guidara outlines how Eleven Madison Park become one of the most exceptional restaurants in the world, by:
- Asking "what right looks like"
- Having optimistic energy that uplifts others âïļ
- Making people feel welcome and seen
- Grace - while working furiously behind the scenes ðĶĒ
- Going above and beyond - with intention
- Knowing there's nobility in serving others ð
Yes, this thoughtfulness can apply in every service industry. Pre-pandemic, I helped plan many Live events with various organizations including: MIT, Harvard, TEDx, Equinox, Microsoft, and Boston Fashion Week. I too followed these principles, to ensure each attendee's experience was worthwhile, inspiring, and memorable.
... But now, in our increasingly digitized era, full of screens and scams, can we still replicate these standards of hospitality, while providing our services ... ONLINE? From both my:
- Master's in Educational Technology &
- Running an online business for 13+ years
Here's what I've discovered ...
I believe the magic of human connection can translate online - (albeit less ... embodied). We can still:
- Greet people by their first name
- Create little moments of surprise
- Give them more than they expect
- Go "from black and white, to technicolor"
I've been able to operate a virtual business, by leveraging the infrastructure of KAJABI - the platform used to send you this message. And if you're still reading, it's working - to help transmit my enthusiasm and my commitment to amplifying the success of your career, and online business ð
When you communicate with clients online, consider Guidara's advice:
- "One size fits one." Every customer is unique, and therefore - "their perception is your reality."
- "Simple is hard" ... creativity, elegance and efficiency.... requires thousands of mindful decisions. (aka "Maniacal attention to detail.")
- Try harder. Do better. Pursue excellence. Be legendary.
- "Serve what you want to receive."
Want to make YOUR "online hospitality" more memorable?
âŪïļ + âĪïļ,
Shannon
KAJABI
will help you ...
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Build authority
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Grow your audience
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Own your brand
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Produced By:
Shannon O'Brien
Ed.M, M.A.
Shannon created Whole U. to encourage career seekers and entrepreneurs to live a balanced purposeful life, while pursing their life's work.
